Webinar "Enhancing Visitor Experience: Accessibility at Heritage Sites"

Webinar Overview: Simple Ways to Make Heritage Sites and Buildings Accessible
Heritage sites and historic buildings hold stories that belong to everyone – yet too often, physical, sensory, or communication barriers prevent some visitors from fully experiencing them. This engaging webinar, “Enhancing Visitor Experience: Accessibility at Heritage Sites,” will explore practical, achievable steps to ensure all visitors feel included, welcomed, and valued.
The session will outline the key criteria essential for creating an accessible and inclusive visitor experience. We will begin by looking at staff training – equipping teams with the skills and confidence to support visitors with diverse needs. We will also explore information provision, including formats and delivery methods that ensure everyone can access essential details before and during their visit.
A warm, inclusive atmosphere is crucial, so we will highlight how welcoming customer service and proactive staff assistance can transform the visitor experience. The session will also address accessible event planning, ensuring that heritage activities, talks, and guided tours are inclusive from the outset. Finally, we will examine accessible exhibition design, from layout and lighting to signage and interactive elements, so that exhibitions can be enjoyed by all.